I follow a simple process when developing systems like Somm.Site and Virtual Restaurant Manager.
Identifying the pain points starts the development process. Whether it is a training program in a restaurant or an app dev project. Data drives decisions.
Solution oriented: Coming up with courses of action that solve problems at a businesses most crucial point. Systems must work at the busiest times.
solutions for pain points
The hospitality industry is a perfect case study on how systems can break down fast, as the busiest of times reveal all flaws in the best laid plans. Designing systems that perform as they are planned is the hardest part of the creation process.
I create my education programs, management systems and technology products with one prevailing thought in mind: it must improve guest service at the busiest, most pressure filled times.
I began creating educational pieces for the hospitality industry many years ago, realizing that technology would be the great equalizer. The delivery of quality learning and development electronically is more than an organizational development tactic, as it is truly the way of the future.
For the development of Somm.Site, I took my years of education and experience in the hospitality industry and combined it with my technology skills to deliver the educational component every hospitality professional needs to be successful.
The creation and iteration of VRM was the most challenging endeavor I have attempted in my professional life. I invented communication and training software for restaurants, managed an overseas team, guided an app store and BETA launch and am now working through the iterations necessary to make a tech product successful.
This has been an outlet and an avenue for me to broaden my skill set while working on something I am truly passionate about: bringing the hospitality industry into the 21st century.